How do I set deposit limits on golden bets?

Log in to your account, then go to the "Responsible Gaming" section under Account Settings. There you will find options to set daily, weekly, and monthly deposit limits. Reducing a limit takes effect immediately; increasing a limit requires a 24-hour waiting period.

Will I lose my balance if I self-exclude?

No, your account balance remains fully secure during self-exclusion. You can withdraw your funds at the end of the exclusion period or through support. No funds will be deducted.

How long can I self-exclude for?

golden bets offers self-exclusion starting from a minimum of 7 days, with options for 1 month, 3 months, 6 months, 1 year, or permanent exclusion. Choosing permanent exclusion will close your account for good.

What should I do if a family member uses my account?

Change your password immediately and notify golden bets support. If a minor has accessed your account, this is especially urgent. We will investigate and take the necessary action.

Are the responsible gaming tools on golden bets free?

Yes, completely free. Deposit limits, Session Time Limits, Loss Limits, Reality Check, and self-exclusion — all tools are provided free of charge to every golden bets member. No hidden fees.

golden bets | Responsible Gaming — Play Safe and Stay in Control

Responsible Gaming Features

Golden bets gives you all the tools you need for safe gaming.

Deposit Limit Setting

On golden bets, you can set your own daily, weekly, and monthly deposit limits. Limits take effect immediately once set, and any increase requires a 24-hour waiting period.

Session time control

After a set period of play, golden bets will automatically send you a reminder. You decide how long you want to play in one session — whether that's 30 minutes or 2 hours.

Self-exclusion feature

If you feel you need a break, use golden bets' self-exclusion tool. Options range from 7 days to a permanent account closure — no questions asked.

Right to opt out of marketing

You can opt out of any promotional messages or bonus offers from golden bets. While self-exclusion is active, no ads or promotional content will be sent to you.

Activity History Review

Your full gaming history, deposits, and spending records are available to view at any time. Understand your own patterns and make informed decisions.

Expert support

Golden bets' trained support team is available 24/7. If you have any concerns about your gaming, reach out to support directly — no judgment, just help.

1What Is Responsible Gaming
2How to recognize problem gambling
3How to set limits
4Self-exclusion process
5Minor Protection
6Safe Gaming Tips
7Help & support

1What Responsible Gaming Means

Responsible gaming means keeping gaming a fun form of entertainment — one that never interferes with the other important things in your life. At golden bets, we believe every player should stay aware of their own situation, and we provide all the tools and support needed to ensure gaming never becomes a problem.

Online gaming is a fun leisure activity for millions of people. For some, however, it can lead to a loss of control. golden bets wants every user to enjoy gaming without harm. That's why we follow international responsible gaming standards and continuously improve our player protection measures.

Golden bets' responsible gaming policy rests on three core pillars: awareness, control, and support. We want you to know when to stop, how to set limits, and where to turn for help when you need it.

golden bets provides services exclusively to individuals aged 18 and above. Age verification is an integral part of our registration process.

2How to recognize problem gambling

Problem gambling doesn't always appear suddenly — it can develop gradually. Monitor your own behavior and stay alert if you notice any of the following signs:

Warning signs

Repeatedly gambling to recover losses ("chasing losses")
Wanting to stop gaming but being unable to do so
Hiding gaming habits from family or friends
Using money set aside for essential expenses to fund gaming
Feeling anxious or irritable when unable to play
Gaming causing problems with work, studies, or relationships
Continuing to game by taking on debt or borrowing money

If you notice even one of these signs in yourself, don't ignore it. Contact the golden bets support team or use the self-exclusion tool below.

Ask Yourself

Answer these questions honestly — this is for your own benefit:

Am I spending more than my set budget?

Is gaming affecting my sleep or work routine?

Am I gaming without my family's knowledge?

Do I lose my temper or bet more when I lose?

Do you feel restless when you can't play?

If one or more of your answers is "yes", take a break and reach out to golden bets support.

3How to set limits

On golden bets, you can easily set a variety of limits on your account. These limits help you stay in control and keep gaming enjoyable.

Deposit Limits

Set a maximum deposit amount on a daily, weekly, or monthly basis. Reducing a limit takes effect immediately, while increasing one is subject to a 24-hour cooling-off period.

Loss Limit

Set a loss limit beforehand — the maximum amount in BDT you are willing to lose over a given period. Once you reach that limit, golden bets will automatically stop your session.

Session Time Limit

Decide in advance how long you will play in one session. When the time is up, golden bets will show you a reminder and you can choose to take a break.

Cooling-Off Period

Take a break from gaming for 7 days, 1 month, or 6 months. During this period your account remains active, but you will not be able to play or make deposits.

Reality Check

At regular intervals, golden bets will display a pop-up to let you know how long you've been playing and how much you've won or lost.

4Self-exclusion process

Self-Exclusion is the most powerful protection tool available. If you feel you need an extended break from gaming, use golden bets' self-exclusion feature.

Once self-exclusion is activated, your account cannot be reopened before the chosen period ends.
No marketing messages or promotions will be sent during your self-exclusion period.
Any funds in your account will remain secure and can be withdrawn once the exclusion period ends.
Choosing permanent self-exclusion will close your account for good.
Self-exclusion can be activated at any time through golden bets support.
Once we receive a self-exclusion request, we action it within 24 hours.

Any attempt to open a new account during self-exclusion will be blocked. golden bets enforces this through device and identity verification.

5Minor Protection

Golden bets takes strict measures to keep under-18s off the platform. Age verification is mandatory at registration, and additional ID proof may be requested in cases of doubt.

If you have children or teenagers at home, take the following steps:

Always keep your golden bets account password private.
Always log out after gaming on a shared device.
Use parental control software on your devices.
Never save your payment details on your device — enter them manually each time.
Educate your child about responsible gaming.

If you suspect a minor is using golden bets, contact support immediately. We will take action without delay.

610 Safe Gaming Tips

Keep these simple tips in mind for a consistently enjoyable gaming experience on golden bets:

Set a budget: Set a fixed monthly budget for gaming — and stick to it.
Think of it as entertainment: See gaming as entertainment, not a source of income.
Accept your losses: Every game carries the risk of loss — it's best not to chase money you've already lost.
Check your mood: Never gamble when you're angry, upset, or under the influence.
Take a break: Take at least a 10-minute break every hour.
Keep other hobbies: Spend time on other entertainment outside of gaming.
Track your time: Monitor how long you have been playing.
Tell your family: Let a family member or trusted friend know about your gaming habits.
Use the tools: Keep your golden bets limit-setting tools active.
Get help: If something feels wrong, don't wait — contact support right away.

7Help & support

You don't have to face a gaming problem alone. Beyond the golden bets support team, various professional organizations can help. Reaching out for yourself or a loved one is a sign of strength.

To contact golden bets support, log in to your account and reach the team via live chat or email. Our team is trained to listen with complete confidentiality.

Remember — asking for help is not a sign of weakness. golden bets is always here for you.

golden bets Our Responsible Gaming Commitment